Nearly all parents (90 percent) researching colleges and universities for their kids are turning to the web for information, according to a recent survey from a number of market research groups.
Of the surveyed parents, 82 percent said they plan to play a pivotal role in helping their children make the final decision about college. Only 17 percent said they will entrust their child to make that decision independently.
The study, Circling Over Enrollment: The E-Expectations of the Parents of College-Bound Students, points out the increasing role the web is playing in higher education recruitment, and the need for institutions to make explicit overtures to parents on the web.
The study also revealed that colleges and universities may want to re-tool their sites to include heavier emphasis on the information that most interests parents: academic programs, majors, scholarships, admissions requirements, tuition and fees, and campus safety.
Two of those categories—academic excellence and campus safety—are much higher priorities for parents than for students. Other key parental interest areas were financial aid and accreditation.
Parents indicated much less interest in an institution's presence on social networking sites like MySpace or Facebook. Indeed, only 5 percent of parents check an institution’s MySpace page, while 61 percent of college seniors expressed an interest in social networking as a communications medium with college administrators.
Interestingly, some parents are so web-focused, they will dismiss an institution outright if its web site is not up to snuff. In a chilling rebuff to colleges with inadequate web sites, 10 percent of parents said they would not recommend a college to their child if the institution’s web site did not answer their questions.
Parents also greatly preferred (84 percent) communicating with institutions via email while researching a college. They also expressed nearly as strong a preference (76 percent) for follow-up, letters or brochures sent by mail.
The least-preferred (5 percent) communications medium for parents was Live Web chat.
All told, 496 parents/guardians were surveyed for the study, conducted jointly by the National Research Center for College and University Admissions, James Tower and Noel-Levitz. Of those surveyed, 77 percent were mothers; 21 percent were fathers.
Joe Dysart is an internet speaker and business consultant based in Manhattan. Reach him by e-mail at firstname.lastname@example.org.