|

Mitch Talenfeld
President
MDT Direct
Why is it difficult for all but the most well-known colleges to generate sufficient online leads these days?
Professional lead generators and specialty directory companies with large online advertising budgets have become 'de facto' traffic controllers. Their sites are great for students - full of useful information that helps them shop. Unfortunately for some schools, potential students can get lost in the maze of information on these third-party sites. When a student is browsing an online directory his or her chance of finding an unlisted school is very slim. On the other hand, some directories include schools who haven't even opted in. On those sites, when a student fills out an information form, the results never reach the school that he or she intended. The vendor may direct that shopper's info to other schools or enter it in a commercially available database. Meanwhile, it may actually be difficult for a prospective student to find a particular school's official website.
How do schools purchase internet leads?
A variety of ways. Some colleges buy their leads from aggregators - companies who themselves buy and resell leads from hundreds of small online lead vendors and directories. Other schools use in-house marketing personnel and management systems that enable them to bypass aggregators and purchase internet leads directly from vendors, publishers, directories and paid search. Still others bypass lead vendors entirely, developing and executing their own internet and e-mail advertising strategies with know-how and sophistication. Their challenge is cost-per-lead affordability, as they are competing with some of the world's most sophisticated marketers.
What's wrong with the way schools buy internet leads?
Some schools view the internet as a single source for leads. In fact, it's a complicated communications tool. Often, a school will buy all their leads from one or two aggregators hoping to make their jobs easy. They may even allow the lead aggregator to handle their search engine campaigns. Unfortunately many colleges taking this route end up buying a lot of bad leads and paying too much for others. For example, a school may pay for leads that would have arrived free through a direct search like Google or Yahoo!
Can a school improve the effectiveness of their purchased leads?
Good internet lead purchasing and conversion software can improve efficiency when buying, managing, tracking, distributing, converting and analyzing internet leads.
What's wrong with the way aggregators, brokers and other vendors acquire and sell leads?
Companies that sell leads to colleges have priorities that are different from those of their clients. Internet lead vendors increase their profits by selling the same prospect to multiple schools. Take the online school directory for example. In explaining such a page to their prospective clients, vendors liken it to the Yellow Pages, where competing schools are visible to the shopper. If the shopper completes a form and indicates interest in five schools, the vendor will be paid for that shopper five times. However, unlike the Yellow Pages, an internet lead vendor also owns the information. It's often used to re-contact those consumers to stimulate interest in other schools, and companies performing other services. Their database of leads is an asset, which they are optimizing and monetizing continuously.
Why would a savvy school participate?
They may not be generating sufficient leads themselves. They may be impressed by a site's high traffic figures. They may like being able to specify a desired profile. They may feel they need to be visible where their competitors are visible. Online advertisers can purchase online space much more economically than they can.
What are other shortcomings of vendor-acquired leads?
Some vendors don’t understand the laws regulating education. Some vendors are actually misleading prospective students, using false promises to lure people to a web page. For example, I recently received an e-mail in which I could click on a financial aid check for $30,000 which sported the words "Find a school today. Get loan now!" In fact, some sites are so clever that consumers who have little or no intention of going to college become school leads.
How can a school recognize a reputable vendor or aggregator?
Interestingly, most of the large education lead vendors are reputable. But the industry has developed at the speed of technology with lots of wit and cleverness. Schools need talent and systems in place to identify the questionable practices.
TOPICS: Admissions, Executive Briefing, Marketing
|
|

More Interviews
|
1
|
John Gallant, Network World
|
|
2
|
Larry Butler, Maguire Associates Inc.
|
|
3
|
Jessica Trybus, Carnegie Mellon University
|
|
4
|
Pat Partridge, Western Governors University
|
|
5
|
John Zmirak, Thomas More College of Liberal Arts
|
|
6
|
Melora Sundt, U of Southern California
|
|
7
|
Judith Icklan, Ocean County College
|
|
8
|
John Marcus, TERI
|
|
9
|
Karl Woolfenden, Woolfenden International Inc.
|
|
10
|
Lisa Beck*, Perceptive Software, Inc.
|
|